Orders are usually shipped out within 48 hours except on weekends or holiday.

We send status updates and tracking numbers via email. Usually if you have not received your shipping email, it has been blocked by a spam blocking service or it may be in the junk email or spam folder of your email box.

We ship to worldwide for free, it depends on your address. Support UPS, FEDEX, CANPAR, TOLL. We have warehouse in US, AU, CAN. It usually takes 5-7 business days to receive your package.

If what you received is not that same as what you ordered, contact a member of our Customer Service team immediately to report the discrepancy.

To check shipping, add the item(s) you want to your cart, then click checkout, you will be shipping to and click calculate. The shipping fee is according to your address, we support free shipping for US and CAN.

All of the products we carry come with a warranty of 1 year from the date of purchase.

Please refer to the footer page for our return/exchange policy.

We currently accept Paypal, Visa, Mastercard, American Express.

Yes it comes with the safe net, and it has a zipper (that zips from the inside and outside) to get in from the ladder.

Yes, the trampoline with net is UV safe. The mats of trampoline with ladder are made of eco-friendly PP + PE material, which can effectively reduce the absorption and reflection of ultraviolet rays, and strengthen the ability to resist ultraviolet rays. The life is THREE times than ordinary trampolines.